DENR CITIZEN’S CHARTER

CENTRAL OFFICE CY-2022 (1st Edition)

 

Mandate, Vision, Mission & Service Pledge

Mandate, VIsion, Mission & Service Pledge

Admin and Finance (Internal and External Services)

CO-AF-01. : ISSUANCE OF CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.

CO-AF-02. : AUTHENTICATION RECORDS

CO-AF-05-06-07. : PROCESSING OF PAYMENT OF CLAIMS

CO-AF-08. : PREPARATION AND ISSUANCE OF CERTIFICATE OF REMITTANCES FOR CONTRIBUTIONS AND LOAN PAYMENTS

Admin and Finance (Internal Services)

CO-AF-10. : ISSUANCE OF SUPPLIES AND MATERIALS

CO-AF-12. : ISSUANCE OF TRIP TICKET

CO-AF-13. : REQUEST OF CCTV FOOTAGE

CO-AF-14. : REQUEST FOR TECHNICAL SERVICES FROM BUILDING AND GROUNDS MAINTENANCE SECTION THROUGH JOB ORDER

Admin and Finance (External Services)

CO-AF-03. : SALE OF BIDDING DOCUMENTS

Human Resource and Development (Internal Services)

CO-HRDS-01. : ISSUANCE OF PERSONAL TRAVEL AUTHORITY

CO-HRDS-02. : ISSUANCE OF AUTHORITY TO ENGAGE IN LIMITED PRACTICE OF PROFESSION

CO-HRDS-03. : APPROVAL OF GSIS LOAN APPLICATION

CO-HRDS-04. : ISSUANCE OF CERTIFICATE OF EMPLOYMENT AND COMPENSATION 

CO-HRDS-05. : ISSUANCE OF SERVICE RECORD

CO-HRDS-06. : APPLICATION FOR LAND BANK SAVER

CO-HRDS-07. : APPLICATION  FOR ISSUANCE OF NOMINATION AND TRAVEL AUTHORITY FOR STUDY TRIPS

Knowledge and Information System (Internal Services)

CO-KISS-01. : APPROVAL OF REQUEST FOR INFORMATION SYSTEM DEVELOPMENT

CO-KISS-02. : IT TECHNICAL SUPPORT

Knowledge and Information System (Internal and External Services)

CO-KISS-03. : PROVISION OF ENR STATISTICS (FOR WALK-IN CLIENTS)

Legal Affairs (Internal and External Services)

CO-LAS-01. : ISSUANCE OF CERTIFICATION OF NO PENDING ADMINISTRATIVE CASE

Strategic Communication and initiatives (Internal and External Services)

CO-SCIS-02. : MEDIA REQUEST FOR INTERVIEW OF DENR OFFICIALS

CO-SCIS-03. : LENDING OF LIBRARY REFERENCE/RESOURCE MATERIALS

CO-SCIS-04. : DISTRIBUTION OF IEC MATERIALS

Strategic Communication and initiatives (Internal Services)

CO-SCIS-01. : REQUEST FOR EVENT COVERAGE

Strategic Communication and initiatives (External Services)

CO-SCIS-05. : HANDLING PUBLIC ASSEMBLIES AND PROTESTS

Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM